Asset Lifecycle Management made simple
Track, manage, and optimize assets across their lifecycle, from procurement to retirement. With AI-powered Freshservice, reduce downtime, minimize risk, and optimize costs to drive faster business impact.See, understand, and manage your asset lifecycle intelligently
Connect assets, services, and operations to unlock more infrastructure value. Explore ITAM capabilities that are AI-enhanced and enterprise-grade, yet quick to roll out and easy to use.
Discover and manage assets across on-prem, cloud, and hybrid environments with advanced discovery and an auto-updating CMDB. Strengthen security, maintain compliance, and minimize blind spots with accurate asset data.
Get more from what you’ve paid for
Proactively manage assets across their lifecycle, fulfill requests faster, and strengthen service operations across the IT estate.
Auto-identify IT assets, accurately
Gain a complete view of hardware, software, cloud, and SaaS assets using automated discovery, so nothing is missed, and your team’s time isn’t wasted on manual tracking.
Standardize requests, streamline approvals
Allow employees to request devices and software through a self-service portal, ensuring requests follow policies, and are all trackable in one place.
Give all your purchases a paper trail
Convert approved requests into purchase orders, track vendors and costs, and ensure purchases are documented and auditable.
A place for everything, and everything in its place
Provision and assign assets to users or teams, keeping ownership, location, and configuration details accurate and centralized from day one.
Monitor usage. Optimize spending.
Track asset usage, licenses, warranties, and utilization to identify underused assets, reduce costs, and plan renewals more effectively.
Confidence and clarity for the complete lifecycle
Decommission old assets safely, update records automatically, and maintain a clear audit trail easily.
End-to-end visibility and control across lifecycle stages
Discover hybrid infrastructure assets, relationships, and lifecycle data to reduce blind spots, streamline operations, and keep services running for rapid business-wide impact.
Configuration Management Database
A continuously updated CMDB maintains accurate asset, application, and service relationships through automated discovery and mapping.
Advanced Discovery
Auto-discover and track IT assets across on-prem, cloud, and hybrid environments to maintain an accurate, audit-ready inventory, and free your team for higher-value work.
Hardware Asset Management
Discover hardware from PDUs to laptops. Manage lifecycles and warranties to centralize vendor data for better compliance and smarter hardware spend.
Software Asset Management
Discover and manage installed software, optimize license usage, and consolidate vendor data to improve compliance and control software spend, all in the same place.
Dependency Mapping
Visualize how apps, services, and infrastructure connect for a clear view of your IT environment to plan changes confidently, reduce downtime, and resolve incidents faster.
Purchase Order Management
Centralize purchase requests, approvals, and orders to maintain visibility, governance, and control across the IT procurement lifecycle.
Join 74,000+ companies uncomplicating their IT service & support
We wanted to have a single source of truth for all of our inventory assets to be inventoried and also have the transparency and the visibility of everything that's existing in our network... for the purpose of change control. So we can actually see, what these business services depend on.
Today, every asset is tracked in Freshservice, with asset management built into every service request. This visibility enables a centralized hierarchy to pinpoint asset failure impact and plan change rollouts.
It used to take up to four hours to provision software. Now we're able to provision it within minutes.
Advanced analytics capabilities provided leadership with unprecedented visibility into IT operations and asset management metrics that were previously invisible.
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